Terms and conditions

Please read the following terms and conditions before participating in the dell consumer offer program.

By participating in the offer, you acknowledge and agree to the T&Cs related to the offer.

• Offers are applicable on the purchase of dell inspiron 3000 series, inspiron 5000 series, inspiron 7000 series, inspiron 2 in 1 series, dell gaming series, alienware, xps, inspiron desktops aio with service tag valid in india through the authorized dell outlets including the below

  • Dell Exclusive Stores
  • Multi Brand Outlet
  • Vijay Sales
  • CPR Distributors
  • Girias
  • Pai
  • Bajajelectronics
  • Unilet
  • Sargam Electronics
  • Poorvika Mobiles
  • Khosla Electronics
  • Great Eastern Retail
  • Great Eastern Trading Co.
  
  
• Financing and warranty / goodies offer cannot be clubbed together.
• The offer is valid for purchases made by individual consumers only
• Offer is applicable on select stores and outlets only.
• Offer applicable on selected processors & windows SKUs only.
• For the correct bundle code during registration, please reach out to the partner from where you have purchased the product.
• The purchased dell products have to be activated within 7 days from date of purchase.
• The purchased dell product should not have been activated 6 months prior to the date of purchase. In case the purchased dell product got activated 6 months prior to date of purchase, the case will be approved by dell claim team post verifying details.
• Offers are not applicable on purchases made online through e-commerce program. Amazon purchases if eligible for the offer should be registered under the appropriate program for Amazon during program selection.

Redemption process

• Log on to `https://dellconsumeroffer.com/register and register as per the above stipulated guidelines to avail the offer.

• Registration requires submission of following details.

  • Name
  • Postal address
  • Email id and contact mobile number
  • Scan copy of invoice
  • Service tag detail
  • Scan copy of invoice with valid stamp and signature of the store.
  • Sa code of authorized outlet
  
  
• Post registration and validation eligible participant shall receive registration approval intimation on their registered SMS within 10 working days and the amount is required to be paid as expediency charges. The expediency charges will be required to be paid through the payment gateway within 7 working days from the date of receipt of the registration approval mail. The payment gateway link will be provided in the SMS
• Upon realization of payment according to offer selected, you will receive a SMS update regarding the payment acknowledgement and providing the timelines regarding the offer goodies activation.
• In case any discrepancy the payment will be refunded to customer back within 10 days.

Important timelines

• Registration to be completed within 7 calendar days from the date of purchase.
• Post registration approval mail, eligible customers are requested to make payment of the expediency charges as per the redemption guidelines within 7 days from the date of receipt of the communication.
• Any issue regarding claim offers or gift if not registered within 25 calendar days of registration, it will be considered closed. No query will be entertained for that reference number later. Any registration issue should be raised within 5 days of purchase of machine

Financing

• Easy EMI options available on bank discretion/eligibility only. Kindly connect with your retailer for further assistance over the same.
• Interest free financing offers are available from Bajaj Finance and HDB Financial Services and is subject to their terms & conditions on eligibility
• Financing and current offer in warranty program cannot be clubbed together
• Financing, cashback, warranty or any other offer is not applicable on products with intel Pentium series or AMD Athlon series processors.

Dispatch timelines

• Additional dell next business day onsite warranty upgrade and accidental damage service upgrade - within 21 working days from payment realization.
• All hard goodies including speakers, earbuds, headsets, mouse, etc. - within 45 working days from payment realization
• The orders will be accepted but delivery of the products will be done depending on the relaxation of lock down norms if any
• To check the status of the registration or back to school goodie dispatched, please visit https://dellconsumeroffer.com
• All images of goodies are for illustrative purposes only. The actual colour of the product might be different based on the availability.

Cashback offers

• Cashback offer if any is applicable only once per card during the offer period on select banks & cards.
• Cashback offer is only applicable on select products and stores as determined by dell.
• Cashback will be an instant discount if the store has enrolled in the instant cashback program. Otherwise, cashback amount will be credited to the customer's account within 90 days of purchase.
• Dell reserves the right to change, cancel or supplement the promotion or these terms and conditions at any time, and may cancel, terminate or discontinue the promotion at any time without prior notice.

EPP offer redemption:

• Offer is applicable for NMDC, Coal India and ONGC employees.
• Select "EPP offers" under program name to avail the offers.
• Upload official organization ID card in the ID card field.
• All other terms and conditions as per the regular offer programs apply.

Intel Gamer Days bundle redemption process:

• Visit https://softwareoffer.intel.com/?utm_source=RetailName&utm_medium=banner&utm_campaign=23Q3-18
• Sign up or login with your existing account.
• Enter the unique master key shared with you to unlock offers
• Consent to Offer T&Cs & optional opt-in to Intel Gaming/Creativity Programs
• To reveal download code and instructions, navigate to ISV app page. Claim and install.

Terms & conditions

• For offer eligibility, mandatory registration is required on https://dellconsumeroffer.com as per the offer redemption guidelines. Please reach out on 1800-2100-171 or raise a query through the portal.
• Registration done post the stipulated period will lead to automatic disqualification and dell will have no liability of the same.
• Providing incorrect or insufficient details at the time of registration, will lead to automatic rejection of the offer entitlement.
• Mandatory for customer name and service tag to match with the details provided at the time of registration.
• Validation of the details and document provided at the time of registration will be completed within 3 working days from the date of submission.
• Post registration acceptance confirmation, eligible participants are requested to make payment (according to the offer selected) as per the redemption process guidelines, failure to adhere to same would lead to automatic disqualification.
• Those intimated with registration rejection are kindly requested to reach out to the concerned contacts mentioned in the redemption guidelines.
• Invoice should clearly mention customer name, date of purchase, complete model number, service tag, operating system, graphic/non-graphic & bundle code.
• Purchase invoice and id proofs should be in a proper readable format, failing to do so would lead to offer entitlement being automatically rejected.
• Any warranty related query/complaint can be only raised within 30 days of registration done under the promotion.
• Offer entitlement or rejection will be intimated through the registered email id and mobile number only.
• Invoices issued in favour of organizations or companies will not be eligible for the offer.
• Standard warranty is applicable from the date of manufacture.
• Only next business day support would be provided with this offer.
• Out of warranty and imported systems are not part of the offer and dell has no liability on the same. It is the liability of the customer.
• Additional warranty will be effective for 2 years starting from the date of expiry of 1st year.
• Additionally, dell next business day onsite warranty is over and above the standard warranty and the same shall be applicable for 2nd and 3rd year from the date of manufacture.
• Additional warranty does not include accidental damage protection services.
• Any additional warranty is not available on products that come with 2 years in built warranty
• Any additional warranty purchased shall not be for 4th and 5th year extension.
• Cash redemption is not permissible in this offer.
• Post the redemption process, claims or orders cannot in any manner be cancelled or modified.
• In the event of non-availability of the any goodies, the eligible participant will be provided with other items as per the sole discretion of dell.
• Customers are not bound in any manner to participate in this offer.
• Cash redemption is not permissible in this offer.
• Post redemption offer process, claims or orders cannot in any manner be cancelled or modified.
• In the event of the claim offer being rejected post receiving payment according to the offer selected, dell shall, in its sole discretion, take a decision and such decision shall be final.
• In case of any rejection by dell post payment acknowledgement, refund will take minimum of 30 days from the intimation of the rejected date.
• While all efforts are made to check pricing and other errors, inadvertent errors do occur from time to time and dell reserves the right to decline orders arising from such errors without providing any explanation.
• All applicable taxes shall be borne by the eligible participant.
• The decision of dell on any matters in relation to or arising from the offer shall be final and binding.
• Dell reserves the right to reject any offer application if the criteria for qualifications are not met.
• Dell reserves the right to decline orders arising from any error or false statements/declarations provided by the customer without providing any explanation.
• The personal information provided herein will be stored as per dell's privacy policy and the data will be shared with our partner for your offer fulfilment purpose and for informing new offers related to dell products.
• All disputes are subject to exclusive jurisdiction of Bangalore courts only. Dell reserves the right to add/modify/delete these terms & conditions without any prior notice and the same shall come into force with immediate effect.
• Invoices with GSTIN and a single unit purchased are eligible for the offers. GSTIN invoices with multiple units will not be considered

Terms & conditions for accidental damage service

Expect the unexpected with accidental damage service

You cannot prevent surges, drops and spills at work or at home, but you can recover from mishaps fast with dell is accidental damage service.

Whether your devices are used in a classroom, a hospital, on the road or in an office, accidents are inevitable. So, when an employee calls about a damaged device, you can be ready with dell accidental damage service. You will have peace of mind knowing you can easily repair or replace laptops used by your mobile employees, even when they are traveling or working off-site. That makes it an ideal option for systems that are routinely exposed to high-risk conditions, including devices like thin clients and those used in medical, retail, classroom, police and military settings.

Our accidental damage service is a great choice at home, too. Whether your tablet screen gets cracked in your bag or purse or a drink is spilled on your laptop or thin client, you can count on accidental damage service to keep your device up and running. Coverage for drops, spills, power surges and broken lcd screens makes it easy to get your device repaired.

Coverage for everyday accidents and high-risk situations this program picks up where your standard warranty leaves off. In the event that one of your covered devices is accidentally damaged, you simply contact us directly. After we identify the cause and extent of damage, we provide the repair services needed to get your equipment back in working order. If necessary, we can also provide certified data destruction and disk disposal services to help you meet compliance requirements.

Accidental damage service will be effective for 3 years starting from the date of system purchase date

What is covered:

• Liquid spilled on or in unit
• Drops, falls, and other collisions
• Electrical surge
• Damaged or broken lcd due to a drop or fall

What is not covered:

• Damage due to fire
• Intentional damage (such as hammer marks)
• Normal wear
• Cosmetic damage
• Consumable parts (ex. Bulbs, toner)
• Theft (covered under accidental damage with theft service)

Legal disclosures:

1. Dell accidental damage service is only available during the term for dell is limited hardware warranty and excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer may be required to return unit to dell. Limit of 1 qualified incident per contract year. For complete details, visit https://dell.com/servicecontracts
2. Claims outside of the country in which the customer purchased this service may be available on a commercially reasonable effort basis and may not be available to all customers.
3. Availability varies by country. To learn more, customers and dell channel partners should contact their dell sales representative for more information.

Dell reserves the right to add/modify/delete these terms & conditions without any prior notice and the same shall come into force with immediate effect.